General

Mobility Manager Portal

• Which password should I use?
• How can I reset my password in the Mobility Manager?
• I received the link to confirm my email address, but I get an error message when I click on it.
• I have an active bike contract. Why can't I see the dashboard in the Mobility Manager?

Eligibility for JobRad

• Who is not eligible for a JobRad?
• Can I apply for a bicycle during parental leave?

How JobRad works regarding billing, installments, and taxation

• User Change as an Alternative
• How does the salary conversion for a JobRad work?

Everything about the topic of JobRad

• How does the JobRad offer work?
• How is the total leasing rate calculated?
• What is the total leasing duration?
• Does the bicycle belong to me after the contract is signed?
• Do I have to maintain and service the bicycle myself?
• I have noticed defects on my bicycle. Who can I contact?

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Application and Approval Issues

• Why does the wheel keep spinning forever?
• My applications are being canceled in the JobRad portal despite being eligible. What should I do?
• When will my application be approved?
• What does the status of my order application in the meinJobRad portal mean?
• I’m having trouble registering in the JobRad portal. What can I do?

Regulations in case of changes in employment or departure from the company

• Can my employer terminate the transfer agreement early?
• What happens if I leave my company or a special case occurs before I have paid all the leasing installments?